Here is the ‘Privacy Policy (collectively, ‘this policy’) of Chengdu LANGZHI Digital Nursing and Safety Care Technology Co., Ltd. (collectively ‘we’; us’; ‘our’; ‘Le Smart Home’). The main purpose of this policy is to explain how we collect, save and use the data and information from our product, service, and website (collectively, ‘our service’).
If you have any questions or complaints regarding this policy, please contact us at yaoqin@lesmarthome.com.
Once you have downloaded, used, registered, or visited our services using other methods, it means that you (collectively, ‘you’ or ‘the user’) have accepted our policies. You agree us to proceed, use, and disclosure your details based on your acknowledgment. If you disagree with our policies, please do not download, use, register, or access our services in other ways. We reserve the right to edit and change this policy at all times, and we will publish the new version after the change. We assume that you have agreed to our policies to continue using our services. Therefore, please do check on this page regularly.
1. Non-personal information
In this policy, ‘non-personal information’ refers to the situation in which we cannot directly identify your information. Besides, such term also means ‘merge’ and ‘depersonalization’ information, i.e., the information we collect about the use of our services has been removed from personally identifiable data.
We may implement tools or analysing software provided by third parties to collect and use these data automatically. Such information includes but is not limited to the following:(1) device attributes: includes but is not limited to IP addresses, network card (MAC) addresses, open unique device identifiers and advertising identifiers, or other permanent or non-permanent device identifiers (‘devices identifiers’);(2) software platform and hardware;(3) mobile phone network provider;(4) postcode, area code, rough address, and other geographical data;(5) game process, time of duration, and scorings;(6) other non-personal information needed legitimately for improving our services and products.
Once you have downloaded, used, registered, or visited our services, this means that you have agreed to the use of analysing tools from partner companies and accepted the alliance privacy policy. You agree with the partner to proceed, use, and disclosure your details based on your acknowledgment and according to their privacy policy. If you disagree with the privacy policies of our alliance company, please do not download, use, register, or access our services.
We may disclose to our partners and trustees (including third-party service providers such as credit card processors, mail service providers, transportation agents, data analysts, and business information providers, the same below) and allow them to analyse, manage and provide our services and to advertise on our platforms. Or use your non-personal information for the improvement of our services and our other products and services.
You confirm and agree that our partner analysing company can combine the information obtained from our platforms and your usages of other products or services independently. However, these companies will collect and use your information accordingly to their policies.
We and our partnerships or trustees may use third-party information such as demography, advertisement, marketing, and other relating analysing services to supplement your personal and non-personal information.
2. Advertising
We reserve the rights for ourselves, partner companies, and trustees to use and disclose the non-personal information we collected for promotion purposes. We may apply advertising technology provided by third parties, such as Taobao, Ali, Freson, etc. Such technology will collect information via advertising on our platforms. Us and the advertising partner may use demographical and geographical information as well. In addition to the data obtained from the hardware and log, we ensure appropriate advertisements are involved when using our services. Third parties and us may collect information that includes but is not limited to IP addresses (include but not limited to provide your rough position), device identifiers, MAC, software, apps, hardware, browsers, online surfing, and gaming information. The above information will be used and disclosed according to the privacy policies and terms of the advertising companies.
You confirm and agree that our partner advertising company can combine the information obtained from our platforms and your usages of other products or services independently. However, these companies will collect and use your information accordingly to their policies. Since the advertising technology incorporates in our services. If you do not accept using such technology, please do not download, install, use, register, or visit our services using other methods. Although we will do our best to instruct these companies to abide by our policy using commercially reasonable means, we could not access to and control the third party. Therefore, we do not take any responsibility for it.
3. Location data
If the service you are using does support the GPS function, we may collect and process your location data to provide you with the advertisements and services based on your location. In some cases where add-ons or offers are available for specific places, we would use GPS, Wi-Fi, IP address, and other network data or technique to process your address. Without your authorization, we will not access your GPS data. Unless it is for our partners, who are our GPS providers, we will not share your GPS information with other third parties without your consent. If we do provide the GPS information to third parties, we will do it anonymously. However, please be aware that we may anonymously share your rough location information with our companions.
4. Personal Information
The term ‘personal information in this policy refers to the information that can be identified directly.
You may need to provide us with your personal information under the following situation, which includes but is not limited to: (1) register our services, competitions, and special activities; (2) visit our services using social media, game services, and other third-party ID; (3) subscribe newsletter; (4) purchase products or services via our online stores; (5) Use ‘share with a friend’，‘email this page’ and other similar functions; (6) technical support requests;(7) use services that only allow access when providing personal information;
The type of personal information may be different depending on the event you participate in. Such information we may collect and use include but is not limited to your name, user ID, account name (on our platform or services provided from a third party), email address, contact number, images, gender, address, relatives and friends, profile picture, credit card information, and information which enable us to identify your location directly (it is seen as non-personal information when we are unable to identify your location directly).
If you choose to use services to buy gifts or perform other activities involving your relatives and friends, such as 'share with a friend ' or other similar ones. We will need to save the information you provided to us, such as the name of your friend or family, contact number, and address, etc.
To analyse the usage of our service, providing users and technical supports, management, and provision of our services (including advertising management), customize our communication, improving our services, innovations in our other products and service. We may use the personal and non-personal information combinedly or separately.
We may promote the products and services of our or third parties that you probably will interest in by forward you technical or business information using the personal information. Such as new functions, services, special offers, updates, etc.
Please be aware that some of our functions may access your social network to obtain your information. If the social network agrees to and with your consent, we will collect information from your accounts on the social network. Such information includes but is not limited to： your name, profile picture, gender, user ID, email address, nationality, language, time zone, work unit, personal profile link, the above information of your ‘relatives, friends, and followers’, and other related information that stored on the social network. We may use, combine, and link the above information accordingly with the provisions of this policy.
5. Disclosure and transfer of personal information
Personal information may disclose according to law and regulation and this policy. Besides, we may disclose personal information to our trustees.
We may deploy agents and principals to collect and process personal information in our name. In this situation, we will instruct agents and principals to use personal information abiding by the purpose of deploying and complying with this policy. We may employ third-party service providers such as credit card processors, mail service providers, transportation agents, data analysts, and business information providers. We will share your personal information with the above third parties to enable the provision of services when necessary. Unless required by the law, we will not take any responsibility for them.
We may disclose your personal information to third parties as required by law enforcement agencies or government officials when investigating fraud, intellectual property infringement, or other activities that violate the law or may make us legally liable. Our disclosure of your personal information to third parties may also occur when we reasonably believe that disclosure is required to deal with actual or possible violations of our rights, property, operations, users, and other parties that may be harmed. Or when we believe in protecting our rights, combat fraud, compliance with applicable laws and regulations, and state orders when disclosure is required. If the law permits disclosure, we will make reasonable efforts to notify you about the disclosure through our website or in other appropriate ways.
Although we will not offer to sell your email address, contact number, or living address, we will integrate user input or data inferred from the usage and provide it to third parties without identifying individuals.
6. Storage and correction of data
Unless we are allowed or required by laws to store the data longer, we will save them accordingly to this policy until we achieve the purpose. Afterward, if the information is no longer in need according to such policy, we may delete all data saved within a reasonable period. We will not verify the validity of personal information.
In spite of the above, we may still save certain data required to resolve disputes, implement user agreements, meet technical and legal requirements, and maintain the safe and complete operation of our services.
7. Cookies, Web Beacon and Tracking
Our service may use cookies, pixel tags, local shared objects, clear GIFs, web beacons, etc. We regard the information collected using cookies and similar techniques as non-personal information.
Cookies: ‘cookies’ are a small amount of recorded information that a website often stores on the user’s computer. Our cookies do not include downloads of personal details, but identify your device and ‘remember’ you. You can cancel cookies or change the setting to push you a notification when sending cookies. However, the cancellation of cookies may affect your usage of our services.
Flash cookies and HTML5: We may use Flash cookies (local shared object) and HTML5 (web storage). The local shared object is a small file similar to web browser cookies for remembering the settings， further customize our services. Such a service will only collect data in an integrated way，and you can prevent the installation of local shared objects in web browsers or by visiting www.adobe.com. HTML5 Web Storage and other storage object have similar functions as cookies but provide more information amounts and varieties.
Web beacons and pixel tags: ‘web beacons’ or ‘pixel tags’ are the electronic images that enable us to calculate the number of page visits and advertisement ps. Similar to cookies, such tools do not contain personal information. Emails and other electronic communications we sent out may include pixel tags or web beacons to track the usage of the communications network, such as if you opened the network and if you clicked any link.
8. Terms and Policies of third parties
Please be aware that you will need to follow the terms and privacy policy of third parties, such as app stores, map providers, mobile software platforms, online game platforms, social networks, and payment agencies when using or visiting our services. You agree and confirm that we do not need to take any responsibility for how third parties use your personal information and their terms and policies.
We provide you with the links to the third-party services or products via advertisements or in other forms. However, please be aware that the products or services you access and by third parties are not developed and managed by our associates or employees. Therefore, we do not take any responsibility for how these people or companies use the provided information. Such a link to their products and services does not mean that we are associated with or control them.
We may provide the services from our partner companies in quizzes or surveys, and you may be asked to input personal details to register or visit these services. Such services will identify themselves when you disclose your information to them. However, if you choose to share your information with them, these data are likely to be provided to third parties directly or indirectly via us. Preferably means that you will need to agree with their privacy policy and behaviour. You will need to rep their privacy policy and terms before the disclosure as we do not take any risks for their terms and policies.
Please note that some services such as multiplayer battle, shopping, socializing, and online gaming may need to compare and verify your details with game ID, shopping account, network account, and web account. If you choose to use such services, they may transfer your account data to third parties automatically. You agree that we process, use, integrate, disclose and store these data following this policy.
9. Third-party SDK instructions
Our products are developed based on DCloud uni-app (5+ App/Wap2App). We need to collect the identifying code (IMEI/android ID/DEVICE_ID/IDFA, IMSI of SIM card) of your device for analysing services. Providing users with better services and improve user experience using application start-up data and abnormal error log analysis. Following is the user instructions of the third-party SDK:
com.taobao: The uni-app basic module is integrated by default, and is used to render the nvue page engine of uniapp, which may obtain stored personal files
com.facebook.fresco: The uni-app basic module is integrated by default, used for loading pictures on the nvue page, and may obtain stored personal files
com.amap.api: used for map positioning, may get IMEI, openid, location information
com.tencent: used for third-party login, may obtain stored personal files, IMEI, openid
10. Safety Precautions
We protect the security, completeness, and secrecy of your information accordingly to the common standards of the industry. Access permission of personal details is only available for the staff who processes the data and is responsible for technical maintenance of working tasks abiding by such policy. We will store the collected information in a safe and closed operating environment. To avoid accessing personal details without your consent, we will keep them under the protection of firewalls and possibly encrypted servers. However, we cannot guarantee that such protection is 100% flawless. It is still possible that others will have the chance to access your details without permission under the premise of our work. Besides, people's words and actions may be unreliable, misleading, or illegal. Therefore, we cannot inform you of the validity of another user’s speech. By agreeing to this, you will need to undertake the risks of the above data being stolen or misled, fraudulent or illegal.
If you disagree with such policy and refuse to provide the information we request, then you may not access some of or all of our services and functions. However, please be aware that if you input such information, you will need to take the risk that the data being stolen, abused, and illegally possessed, further leading to damage to your safety, property, and reputation.
11. Others
This device will collect your geographical data for initiating the management function and is also applicable when the device is shut down or not in use.
Please be aware that social networks and our services may be open and you choose to disclose information about you to our service in the process of creating content. Any data you disclose in forums, blogs, chats and other environments may become public information, and privacy or confidentiality cannot be expected. We are not responsible for any personal information you choose to disclose on the above occasions.
If you are a minor based on where you live. Please use or visit our services after first obtaining parental/guardian consent. We encourage parents/guardians to engage in children’s network activities actively. We do not knowingly collect personal details without such consent and acknowledgement if the user is a minor. However, if we did obtain their details advertently, we will take appropriate measures to delete their information from our records.
We may disclose your details to third parties when involving in major changes related to corporate mergers and acquisitions, reorganizations, sales of all or part of stocks and properties, which includes but is not limited to during the due diligence process. However, this privacy policy will continue to apply to such personal information.
12. Additional information
Your data is stored at the location of the operating company and managed by such company. This policy and the usage of personal information by us are under the jurisdiction of our domicile law. However, it may not apply to you due to different places of residence.
If you do not want to receive our newsletter, promotion messages, and other related correspondence, please do not hesitate to email us at yaoqin@lesmarthome.com.
We will do our best for you to peruse, update or change your saved personal details. If you do have such queries, please send us an email at yaoqin@lesmarthome.com. To identify you, confirm and process your request, we will need sufficient information about you. Please be aware that although we might have changed or deleted your details according to your request, we may still keep some of your data accordingly to the safety, honesty, and service running-related technology and legal requirements. In case we need to resolve disputes and implement user agreements.
We will evaluate the compliance of such an agreement on a regular time basis. If we receive your written complaint, we will attempt to communicate and fix the problem directly. We will actively corporate with the relevant state department (including the data security authorities) to resolve any complaints about the collection, usage, transferring, and disclosure of your information. Any issues, disputes, conflicts, or claims raised from the disobeying, terminating, and effectiveness of this policy shall be dealt with by the court with jurisdiction in our place of residence.